1. Home
  2. Docs
  3. Troubleshooting
  4. Is your site down?

Is your site down?

Sometimes your website may be malfunctioning but is not due to any of our servers being down.

A: We need to know more…

Try these steps first before you talk to us to help you ensure your site can go up as quickly as possible. Always take screenshots when possible so we can have direct visual representation of the issue you are experiencing.

1. Note ALL error messages (if any).

The best way for us to know what’s going on is to see what you see. Copy and paste, or take a screenshot of the error page you receive.

Advanced: Check the contents of the error_log file in your file manager.

(Remember: Most recent errors are logged at the BOTTOM of the file.)


It will tell you of any code-related or server-related errors your site may be experiencing.

Was this article helpful to you? Yes No